Hi, On Fri, Mar 24, 2006 at 11:52:20AM -0500, Jon H wrote: > I setup a generic agent to assign new tickets from a certain user to > change the owner to another user. When I save the agent, it warns me that > 35 tickets will be effected. > > > > However when I click "Run now", none of the tickets are changed. I tried > something as simple as assigning all new tickets a user and even that > doesn't work. I see in the system log that the agent is running every ten > minutes, but it still does not make any changes. > > > > Could this be a permission problem of some sort? Any advice is greatly > appreciate. Thank you,
Yes, that could a permission problem. Is the user allowed to get these
tickets?
What happens if you execeute
bin/GenericAgent.pm -d 1 -c DB
from a shell? Do you get any error message?
> - Jon
Best regards,
Christian
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
