On Tue, Apr 04, 2006 at 11:28:44AM -0700, Isaac Gonzalez wrote: > yes it is enabled. > > I should also add that agents do not receive notifications of new > tickets regardless of whether they are submitted via email or by the > customer web interface. They also do not receive notifications when > a ticket is moved into their queue. I triple checked to see if each > agent was set to receive these notifications and they are. I also > made sure that the queues that I am sending to/moving to are listed > under that agents' "my queues" section.
I had the very same problem and it seems I fixed it by configuring OTRS to use my SMTP server instead of using the sendmail command directly. Hoping this helps bye Jerome Alet _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
