Christian, did you open the image that I attached previously? I just wanted to be sure that this was not abnormal before I reported it on bugzilla. As I said before, the "my queues" shows 0, but I can see other queues that have items in it. For example, the Raw queue currently has 7 in its queue. I have the Raw queue listed under "my queues" within my user preferences. But when I log into the admin section and look under the queues, the "my queues" count is at 0. I do see the raw queues listed underneath the "my queues", as in the picture, but not sure if the "my queues" should show a count or not. If it should, then this is probably why we aren't getting any agent notifications.
________________________________ From: [EMAIL PROTECTED] on behalf of Christian Schoepplein Sent: Wed 4/5/2006 2:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] agents not receiving any new ticket notifications Hello, On Tue, Apr 04, 2006 at 03:59:34PM -0700, Isaac Gonzalez wrote: >I think I found the problem. > >For some reason, nothing goes into "my queues"....(see attached) > >Even though I can see the ticket within a subqueues of this, the my queues >count is at 0 even if I drop a ticket into a queue that is listed under my >queues. Please open a bug report on this issue on http://bugs.otrs.org and add as many infos as possible. I try to reproduce the problem as fast as possible, but without the report I'll forget it for sure :(. So adding bugs into our bugzilla is the best way to report problems, even if we can respond lately. >Isaac Gonzalez Best regards and thank you very much for the help, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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