My conifg is listed from wha tI have read this should allow the TimeWorkingHours only to start counting time from mondya at eight but i have logged two test calls and on both the time start's immediately. Can anyone say why this is? have i forgot to enable something.
Carinus
$Self->{'FQDN'} = 'helpdesk.domain.com';
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
$Self->{'Organization'} = 'Company name';
$Self->{'CheckMXRecord'} = '0';
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'mail.domain.com';
$Self->{'TimeWorkingHours'} = {
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Sat' => [],
'Sun' => []
};
$Self->{'Package::RepositoryList'} = {};
$Self->{'System::Permission'} = [
'',
'create',
'move_into',
'owner',
'priority',
'ro'
];
$Self->{'CustomerGroupSupport'} = '1';
$Self->{'CustomerGroupAlwaysGroups'} = [
'info',
'users'
];
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'1'} = 1;
$Self->{'AdminEmail'} = '[EMAIL PROTECTED]';
$Self->{'Organization'} = 'Company name';
$Self->{'CheckMXRecord'} = '0';
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'mail.domain.com';
$Self->{'TimeWorkingHours'} = {
'Mon' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Tue' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Fri' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Wed' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Thu' => [
'8',
'9',
'10',
'11',
'12',
'13',
'14',
'15',
'16',
'17'
],
'Sat' => [],
'Sun' => []
};
$Self->{'Package::RepositoryList'} = {};
$Self->{'System::Permission'} = [
'',
'create',
'move_into',
'owner',
'priority',
'ro'
];
$Self->{'CustomerGroupSupport'} = '1';
$Self->{'CustomerGroupAlwaysGroups'} = [
'info',
'users'
];
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldap.domain.com';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'o=';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'1'} = 1;
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