Hi Carinus, On So, Mai 21, 2006 at 10:56:55 +0200, [EMAIL PROTECTED] wrote: > My conifg is listed from wha tI have read this should allow the > TimeWorkingHours only to start counting time from mondya at eight but > i have logged two test calls and on both the time start's immediately. > Can anyone say why this is? have i forgot to enable something.
[...]
> $Self->{'TimeWorkingHours'} = {
> 'Mon' => [
> '8',
> '9',
> '10',
> '11',
> '12',
> '13',
> '14',
> '15',
> '16',
> '17'
> ],
> 'Tue' => [
> '8',
> '9',
> '10',
> '11',
> '12',
> '13',
> '14',
> '15',
> '16',
> '17'
> ],
> 'Fri' => [
> '8',
> '9',
> '10',
> '11',
> '12',
> '13',
> '14',
> '15',
> '16',
> '17'
> ],
> 'Wed' => [
> '8',
> '9',
> '10',
> '11',
> '12',
> '13',
> '14',
> '15',
> '16',
> '17'
> ],
> 'Thu' => [
> '8',
> '9',
> '10',
> '11',
> '12',
> '13',
> '14',
> '15',
> '16',
> '17'
> ],
> 'Sat' => [],
> 'Sun' => []
> };
As written in the admin manual on
http://doc.otrs.org
only during the TimeWorkingHours tickets can escalate, be unlocked
automaticly or reach the pending state. The age of a ticket is _not_
influenced by the time settings. So everything seems to work propperly
on your system
Kind regards,
Christian
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