Hi Carinus, On Tue, May 23, 2006 at 06:41:31AM +0200, [EMAIL PROTECTED] wrote: > Ok is it possible to do this then. Can I set a working hours time and > then the call is only counted during that time.
No, that isn't possible at the moment.
> We have a very
> ratings centric organisation and they want the performance stats based
> on the time that a call is open. I wonder if there is a way to modify
> the TimeWorkingHours to also be used by the ticket as a an accounting
> tool. So if the call is logged then the Age is only counted inside the
> TimeWorkingHours specified.
We can implement this for you, if you want. Please write a message to
[EMAIL PROTECTED]
if you are interested in our support.
> Carinus
Best regards,
Chritian
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