That was the answer! Thank you Alex. Now, another one:
Why did I get this in my System Log (It's the last line that confuses me)? Time Priority Facility Message Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 Fetched 1 email(s) from [EMAIL PROTECTED] Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 New Ticket [2006062310000201] created (TicketID=7877, ArticleID=33207). Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 Sent auto response (SendAutoReply) for Ticket [2006062310000201] (TicketID=7877, ArticleID=33208) to '"Gowers, Michael (ED)" <[EMAIL PROTECTED]>'. Fri Jun 23 12:42:02 2006 notice OTRS-PM3-10 Sent email to '"Gowers, Michael (ED)" <[EMAIL PROTECTED]>' from 'OTRS System <[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => [Ticket#: 2006062310000201] FI: CSSC York Area Associatio [...] : Fri Jun 23 12:42:02 2006 error OTRS-PM3-10 Found no $QueueID for Raw! Rajendrakumar Varsani Tel: 01904 455805 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: Friday, June 23, 2006 6:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] error OTRS-PM3-10 Hi, see this lists for answers on your mysql-question. I think you have to increase max_allowed_packet within /etc/my.cfg, but see the mysql-docs for details. Bye, Alex Varsani, Rajendrakumar (PSD) schrieb: > OK I worked out how to increase the limits in OTRS by utilising the > following chat contents: > > # PostMasterPOP3MaxSize > # (max. email size) > $Self->{PostMasterPOP3MaxEmailSize} = 1024 * 12; > > But now I seem have reached the limits of the defaults in MySQL. How do > I permenantly set the limit of max_allowed_packet to be larger? > > > Thu Jun 22 15:50:38 2006 error OTRS-PM3-10 Got a packet bigger than > 'max_allowed_packet', SQL: 'INSERT INTO article_attachment (article_id, > filename, content_type, content, create_time, create_by, change_time, > change_by) VALUES (33135, 'RAM FAA2v4.104.pdf', 'application/octet > -stream\; name="RAM FAA2v4.104.pdf"', '%PDF-1.3 > > Thanks again! > > ======================================================================== > ===== > > > > > I'm very confused. Some things get through that are 9Mb or so big but > when I send an item that is 5Mb I get this in the system log and OTRS > refuses to collect it: > > Thu Jun 22 14:56:02 2006 error OTRS-PM3-10 > Can't fetch email 3 from [EMAIL PROTECTED] > Email to big (8032 KB - max 6144 KB)! > > Any help appreciated > > Rajendrakumar Varsani > Tel: 01904 455805 > Department for Environment, Food and Rural Affairs (Defra) > > This email and any attachments is intended for the named recipient only. > If you have received it in error you have no authority to use, disclose, > store or copy any of its contents and you should destroy it and inform > the sender. > Whilst this email and associated attachments will have been checked > for known viruses whilst within Defra systems we can accept no > responsibility once it has left our systems. > Communications on Defra's computer systems may be monitored and/or > recorded to secure the effective operation of the system and for other > lawful purposes. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
