Hello Christian, Thank you very much for your reply! I explain what I meant below...
On Thu, 17 Aug 2006 16:46:57 +0200, "Christian Schoepplein" <[EMAIL PROTECTED]> said: > Hello, > > On Wed, Aug 09, 2006 at 03:22:21PM +0200, [EMAIL PROTECTED] wrote: > >My users are now using the web interface to crate tickets and their > >login id is their email address. I'd like they also were able to use the > >email to create them, but I don't know if the system would recognize > >them and show them the email tickets in theirs customer web interface. > > Do you mean your customer user or the agents who reply to tickets? > I mean a customer user: let's say you have a customer (created by itself using the customer web page) with id '[EMAIL PROTECTED]'. That user sends a mail to the ticket system from that address. Is that mail linked to the '[EMAIL PROTECTED]' account (so it appears in his/her ticket queue) or is considered as a new customer? I don't know if I've explained it very well, tell me if I don't. Thanks again in advance, J _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
