Hi, On Thu, Aug 17, 2006 at 05:13:42PM +0200, [EMAIL PROTECTED] wrote: >On Thu, 17 Aug 2006 16:46:57 +0200, "Christian Schoepplein" ><[EMAIL PROTECTED]> said: >> On Wed, Aug 09, 2006 at 03:22:21PM +0200, [EMAIL PROTECTED] wrote: >> >My users are now using the web interface to crate tickets and their >> >login id is their email address. I'd like they also were able to use the >> >email to create them, but I don't know if the system would recognize >> >them and show them the email tickets in theirs customer web interface. >> >> Do you mean your customer user or the agents who reply to tickets? >> > >I mean a customer user: let's say you have a customer (created by itself >using the customer web page) with id '[EMAIL PROTECTED]'. That user sends a >mail to the ticket system from that address. Is that mail linked to the >'[EMAIL PROTECTED]' account (so it appears in his/her ticket queue) or is >considered as a new customer? I don't >know if I've explained it very well, tell me if I don't.
You've explained it well :).
A ticket is linked to a customer, if the email address where the ticket
comes from and the mail address of the customer that is registered in
OTRS are equal.
regards,
Christian
--
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769
http://www.otrs.com/ :: Communication with success!
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
