Hi, I guess we have different versions because I dont have AgentQueueView.pm - but hopefully this will help anyway.
In Perl you can't use the @ symbol without escaping it, otherwise Perl thinks it's an array (I had this problem myself). So if you've edited any Perl files yourself and put in any @ symbols make sure you escape them. I believe this is only necessary in strings delimited with ", eg. "[EMAIL PROTECTED]", but not strings delimited with ', eg. '[EMAIL PROTECTED]' This means, if you have this in a perl file "[EMAIL PROTECTED]" you need to change it to "[EMAIL PROTECTED]" This could be a complete red-herring but I thought I'd throw it in incase it helps! Good luck Jim ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[email protected]> Sent: Monday, October 09, 2006 2:39 AM Subject: [otrs] Software error > Hi, > > we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had a > problem with the server. After reboot we used myisamchk -r *.MYI to check > and repair the DB. Now we can still login, but a click to the "QueueView" > link brings up this: > > >> > Software error: > > Can't use an undefined value as an ARRAY reference > at /opt/otrs//Kernel/Modules/AgentQueueView.pm line 480. > > For help, please send mail to the webmaster ([no address given]), giving this > error message and the time and date of the error. > >> > > Searching for tickets via the "Search" link leads to no tickets found... > > Please help, as you may understand, we need the system running! > > Thank you very much in advance, > > Sven > -- > ----------------------------------------------------------------------- > See our Docs, FAQs, etc at: http://snom.com/wiki > ----------------------------------------------------------------------- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
