Jim, thanks a lot for the try. But the system is running a long time without a problem and suddenly this problem occured without making a source change. My guess it's an db issue.
My problem is I don't know where to start looking into the problem other then checking the db and that didn't help. Maybe some more ideas outside ? Thank you, Sven On Tuesday 10 October 2006 00:03, Jim Wright wrote: > Hi, I guess we have different versions because I dont have > AgentQueueView.pm - but hopefully this will help anyway. > > In Perl you can't use the @ symbol without escaping it, otherwise Perl > thinks it's an array (I had this problem myself). So if you've edited any > Perl files yourself and put in any @ symbols make sure you escape them. > > I believe this is only necessary in strings delimited with ", eg. > "[EMAIL PROTECTED]", but not strings delimited with ', eg. '[EMAIL PROTECTED]' > > This means, if you have this in a perl file > > "[EMAIL PROTECTED]" > > you need to change it to > > "[EMAIL PROTECTED]" > > This could be a complete red-herring but I thought I'd throw it in incase > it helps! > > Good luck > Jim > > > ----- Original Message ----- > From: <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Monday, October 09, 2006 2:39 AM > Subject: [otrs] Software error > > > Hi, > > > > we are using OTRS 1.3 with mysql 3.23.37 on a SuSE Linux and today we had > > a > > > problem with the server. After reboot we used myisamchk -r *.MYI to > > check and repair the DB. Now we can still login, but a click to the > > "QueueView" link brings up this: > > > > > > Software error: > > > > Can't use an undefined value as an ARRAY reference > > at /opt/otrs//Kernel/Modules/AgentQueueView.pm line 480. > > > > For help, please send mail to the webmaster ([no address given]), giving > > this > > > error message and the time and date of the error. > > > > > > Searching for tickets via the "Search" link leads to no tickets found... > > > > Please help, as you may understand, we need the system running! > > > > Thank you very much in advance, > > > > Sven > > -- > > ----------------------------------------------------------------------- > > See our Docs, FAQs, etc at: http://snom.com/wiki > > ----------------------------------------------------------------------- > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ -- ----------------------------------------------------------------------- See our Docs, FAQs, etc at: http://snom.com/wiki ----------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
