Chris schrieb:
I have setup OTRS to validate customers against an external LDAP repository.
When a customer logs into OTRS it is validated correctly and he / she can
create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER table ....
is this the default behaviour ?
That's OK. Customer Authentication and Information is all done with
online searching in LDAP-repository.
By the way, did you also define
# CustomerUser
# (customer user ldap backend and settings)
# $Self->{CustomerUser} = {
# Module => 'Kernel::System::CustomerUser::LDAP',
to use LDAP for Customer-Informations?
When an agent validates against ldap then it is created in the otrs SYSTEM_USER
table .
That's also OK. OTRS only supports Agent-authentication against LDAP,
but not (yet?) Agent-Information against LDAP. There is a workaround for
this:
$Self->{UserSyncLDAPMap}
Thanks
Chris
Bye, Alex
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