Hi Chris,
Chris Roffler schrieb:
I have a setup just like you described it .....
It would be nice to have the customer information in Oracle ( Just like the
Agent info)
This would enable us to write reports and create graphs against the OTRS DB
with more detailed Customer information.without going to LDAP to fetch the
info.
I wrote my own perl-script which fills customer-infos gathered from ldap
and oracle in a mysql-table which is use for customer-information.
This scipt throws away all the old customer-infos and refills the table,
but I see no problem in modifying such a script the way, that:
* it just overwrites specific infos
* and keeps the additional infos (made by OTRS-agents through web-interface)
Could there be a $Self->{CustomerSyncLDAPMap}in the future ... any plans
for this ?
I don't think that's part of the OTRS-roadmap due to another strategy,
but perhaps the OTRS-developer may answer this question...
Thanks
Chris
Bye, Alex
[Original Message]
From: Alexander Scholler <[EMAIL PROTECTED]>
To: User questions and discussions about OTRS.org <[email protected]>
Date: 10/27/2006 10:53:38 AM
Subject: Re: [otrs] Cumester creation
Chris schrieb:
I have setup OTRS to validate customers against an external LDAP
repository.
When a customer logs into OTRS it is validated correctly and he / she
can create tickets without any problems.
However I do not see any entries beeing created in the CUSTOMER_USER
table .... is this the default behaviour ?
That's OK. Customer Authentication and Information is all done with
online searching in LDAP-repository.
By the way, did you also define
# CustomerUser
# (customer user ldap backend and settings)
# $Self->{CustomerUser} = {
# Module => 'Kernel::System::CustomerUser::LDAP',
to use LDAP for Customer-Informations?
When an agent validates against ldap then it is created in the otrs
SYSTEM_USER table .
That's also OK. OTRS only supports Agent-authentication against LDAP,
but not (yet?) Agent-Information against LDAP. There is a workaround for
this:
$Self->{UserSyncLDAPMap}
Thanks
Chris
Bye, Alex
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