I have a setup just like you described it .....
It would be nice to have the customer information in Oracle ( Just like the
Agent info)
This would enable us to write reports and create graphs against the OTRS DB
with more detailed Customer information.without going to LDAP to fetch the
info.
Could there be a $Self->{CustomerSyncLDAPMap}in the future ... any plans
for this ?
Thanks
Chris
> [Original Message]
> From: Alexander Scholler <[EMAIL PROTECTED]>
> To: User questions and discussions about OTRS.org <[email protected]>
> Date: 10/27/2006 10:53:38 AM
> Subject: Re: [otrs] Cumester creation
>
> Chris schrieb:
> > I have setup OTRS to validate customers against an external LDAP
repository.
> > When a customer logs into OTRS it is validated correctly and he / she
can create tickets without any problems.
> >
> > However I do not see any entries beeing created in the CUSTOMER_USER
table .... is this the default behaviour ?
> That's OK. Customer Authentication and Information is all done with
> online searching in LDAP-repository.
> By the way, did you also define
> # CustomerUser
> # (customer user ldap backend and settings)
> # $Self->{CustomerUser} = {
> # Module => 'Kernel::System::CustomerUser::LDAP',
> to use LDAP for Customer-Informations?
>
> > When an agent validates against ldap then it is created in the otrs
SYSTEM_USER table .
>
> That's also OK. OTRS only supports Agent-authentication against LDAP,
> but not (yet?) Agent-Information against LDAP. There is a workaround for
> this:
> $Self->{UserSyncLDAPMap}
>
> >
> > Thanks
> > Chris
>
> Bye, Alex
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