Hi, I'm using otrs 1.3 on debian sarge. I'm looking for a way to create more transparent ticket handling between the clients and the agents.
Now, in the "note" screen the only option I have for Note type: is note-internal. How can I add the option of "note-external" to the selection list ? Thank you, Maxim. -- Cheers, Maxim Vexler "Free as in Freedom" - Do u GNU ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
