Re: [otrs] note-external in otrs 1.3 ?

Sun, 05 Nov 2006 23:31:53 -0800 

Hi Maxim,

Maxim Vexler schrieb:

Hi,

I'm using otrs 1.3 on debian sarge.
I'm looking for a way to create more transparent ticket handling
between the clients and the agents.

Now, in the "note" screen the only option I have for Note type: is
note-internal.
How can I add the option of "note-external" to the selection list ?


grep Kernel/Config/Defaults.pm and find:

    # --------------------------------------------------- #
    # defaults for add note                               #
    # --------------------------------------------------- #
    # default note type
    $Self->{DefaultNoteType} = 'note-internal';
    $Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 0,
        'note-report' => 0,
    };




Thank you,
Maxim.


Bye, Alex
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