On 11/6/06, Alexander Scholler <[EMAIL PROTECTED]> wrote:
Hi Maxim,Maxim Vexler schrieb: > Hi, > > I'm using otrs 1.3 on debian sarge. > I'm looking for a way to create more transparent ticket handling > between the clients and the agents. > > Now, in the "note" screen the only option I have for Note type: is > note-internal. > How can I add the option of "note-external" to the selection list ? grep Kernel/Config/Defaults.pm and find: # --------------------------------------------------- # # defaults for add note # # --------------------------------------------------- # # default note type $Self->{DefaultNoteType} = 'note-internal'; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 0, 'note-report' => 0, }; > > > Thank you, > Maxim. Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Excellent, Thank you ! -- Cheers, Maxim Vexler "Free as in Freedom" - Do u GNU ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
