Once I added the line you suggested and went to cycle Apache the following
errors came up...
-------------------------------------------------
Stopping httpd: [ OK ]
Starting httpd: [Wed Nov 15 01:58:33 2006] [error] Can't locate Apache.pm in
@INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl . /etc/httpd) at
/opt/otrs/scripts/apache2-perl-startup.pl line 22.\nBEGIN
failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl
line 22.\nCompilation failed in require at (eval 2) line 1.\n
[Wed Nov 15 01:58:33 2006] [error] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server vmhost04.localnet:0,
exiting...
[FAILED]
As you can see below the file is on my server...
-------------------------------------------------
[EMAIL PROTECTED] conf]# locate Apache.pm
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi/DBI/ProfileDumper/A
pache.pm
/usr/lib/perl5/5.8.5/CGI/Apache.pm
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/DBI/ProfileDumper/Apa
che.pm
-------------------------------------------------
Thanks,
Jeff
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Vittal Aithal
> Sent: Wednesday, November 15, 2006 1:25 AM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4
>
> Jeff -
>
> Do you have the line:
>
> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
>
> in your Apache config? This sets up the OTRS paths, and loads all the
> OTRS related modules. If it is in your Apache config, ensure that /
> opt/otrs/scripts/apache2-perl-startup.pl contains the lines:
>
> use lib "/opt/otrs/";
> use lib "/opt/otrs/Kernel/cpan-lib";
>
> hth
> vittal
>
> On 15 Nov 2006, at 05:09, Jeff Engstrom wrote:
>
> >
> >
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
> >> Of Vittal Aithal
> >> Sent: Tuesday, November 14, 2006 2:20 AM
> >> To: User questions and discussions about OTRS.org
> >> Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4
> >>
> >>> -------------------------------------------------
> >>> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
> >>> Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
> >>>
> >>> <Location /otrs>
> >>> SetHandler perl-script
> >>> PerlHandler Apache::Registry
> >>> Options ExecCGI
> >>> PerlSendHeader On
> >>> PerlSetupEnv On
> >>> </Location>
> >>> -------------------------------------------------
> >>>
> >>
> >> Hi Jeff,
> >>
> >> Under mod_perl 2, the PerlHandler line should be replaced with:
> >>
> >> PerlResponseHandler ModPerl::Registry
> >>
> >> I also use:
> >>
> >> PerlOptions +ParseHeaders
> >> PerlOptions +SetupEnv
> >>
> >> rather than PerlSendHeader and PerlSetupEnv
> >>
> >>
> >> hth
> >> vittal
> >> _______________________________________________
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> Support orr consulting for your OTRS system?
> >> => http://www.otrs.com/
> >
> > I changed the config to match the above post items but now I get a
> new
> > error...
> > -------------------------------------------------
> > Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC
> > contains:
> > /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../..
> > /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
> > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
> > /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
> > /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
> > /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
> > /usr/lib/perl5/site_perl
> > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
> > /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
> > /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
> > /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
> > /usr/lib/perl5/vendor_perl . /etc/httpd) at /opt/otrs/bin/cgi-bin/
> > index.pl line 41.\nBEGIN failed--compilation aborted at
> > /opt/otrs/bin/cgi-bin/index.pl line 41.\n
> > -------------------------------------------------
> >
> > The file it is asking for above is in Kernel/System/Web/ in the otrs
> > directory. Is there a path statement I missed along the way?
> >
> > Thanks again,
> > Jeff
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support orr consulting for your OTRS system?
> > => http://www.otrs.com/
>
> --
> Vittal Aithal
> [EMAIL PROTECTED]
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support orr consulting for your OTRS system?
> => http://www.otrs.com/
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