hi, i try to configure stats in OTRS. according to the guide, i have install module GD via CPAN. i found this problem text like this :
# perl -e shell -MCPAN # install gd ------------------------------------------------------ CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Warning: Found only 0 objects in /root/.cpan/Metadata CPAN: LWP::UserAgent loaded ok Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz --15:22:04-- ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz"; > /root/.cpan/sources/authors/01mailrc.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/authors/01mailrc.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/authors Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/authors/01mailrc.txt.gz. Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch authors/01mailrc.txt.gz Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz --15:22:08-- ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz"; > /root/.cpan/sources/modules/02packages.details.txt" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/02packages.details.txt.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/02packages.details.txt.gz. Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch modules/02packages.details.txt.gz Fetching with LWP: ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz LWP failed with code[500] message[LWP::Protocol::MyFTP: Bad hostname 'ftp.perl.org'] Fetching with Net::FTP: ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz Trying with "/usr/bin/wget -O -" to get ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz --15:22:12-- ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz => `-' Resolving ftp.perl.org... failed: Host not found. System call "/usr/bin/wget -O - "ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz"; > /root/.cpan/sources/modules/03modlist.data" returned status 1 (wstat 256) Warning: expected file [/root/.cpan/sources/modules/03modlist.data.gz] doesn't exist Issuing "/usr/bin/ftp -n" ftp: ftp.perl.org: Name or service not known Not connected. Local directory now /root/.cpan/sources/modules Not connected. Not connected. Not connected. Not connected. Not connected. Not connected. Bad luck... Still failed! Can't access URL ftp://ftp.perl.org/pub/CPAN/modules/03modlist.data.gz. Please check, if the URLs I found in your configuration file () are valid. The urllist can be edited. E.g. with 'o conf urllist push ftp://myurl/' Could not fetch modules/03modlist.data.gz Going to write /root/.cpan/Metadata Warning: Cannot install gd, don't know what it is. Try the command i /gd/ to find objects with matching identifiers. ------------------------------------------------------ why i can't install this module? thanx for your help. thx, - HM - ____________________________________________________________________________________ Cheap talk? Check out Yahoo! Messenger's low PC-to-Phone call rates. http://voice.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
