Experincing the same issue, here, we found that you don't get the error only if you check the box that you want to notify the customer.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brendan Humphreys Sent: Tuesday, December 05, 2006 6:13 PM To: User questions and discussions about OTRS.org Subject: [otrs] Ticket merge gives error, OTRS 2.1.3 Hi, We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket Merge is causing problems. When two tickets are merged, the following happens: 1. OTRS returns a generic "Error" web page, but with no error detail at all 2. the tickets ARE actually merged, BUT all participants receive a merge notification email, even though the "notify user" option is left unchecked. We typically don't want to pester customers with merge notifications, so this has left us unable to use Merge. I've looked through the logs and can't see any error messages. I'd very much appreciate some help in tracking down the cause of this problem, as our team uses ticket merge a lot. Cheers, -Brendan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
