> Experincing the same issue, here, we found that you don't get the error
>
> only if you check the box that you want to notify the customer.
>
> -----Original Message-----
>
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>
> Brendan Humphreys
> Sent: Tuesday, December 05, 2006 6:13 PM
> To: User questions and discussions about OTRS.org
> Subject: [otrs] Ticket merge gives error, OTRS 2.1.3
>
> Hi,
>
> We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket Merge is
> causing problems.
>
> When two tickets are merged, the following happens:
>
>
> 1. OTRS returns a generic "Error" web page, but with no error detail at
>
> all
>
>
> 2. the tickets ARE actually merged, BUT all participants receive a merge
>
> notification email, even though the "notify user" option is left
> unchecked.
>
>
> We typically don't want to pester customers with merge notifications, so
>
> this has left us unable to use Merge.
>
> I've looked through the logs and can't see any error messages.
>
> I'd very much appreciate some help in tracking down the cause of this
> problem, as our team uses ticket merge a lot.
>
> Cheers,
> -Brendan
I am experiencing the same problem. I set
$Self->{'Ticket::Frontend::MergeText'} = ''; in the
Kernel/Config/Files/ZZZAuto.pm which removed the default text, however,
when I merge tickets, there are several blank lines followed by a series
of spaces in the Text field of the merge ticket form. The blank lines
appear to be '\0' rather than '\n' as I am unable to highlight the
characters.
If I remove the extra characters I can successfully merge the tickets
(ie, no error).
---
Colby W.
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