Hi, I've the same problem here. I found that deleting the e-mailaddress from the 'To' field (it is filled-in automatically) does NOT produce the error and DOES merge the tickets. And: no mail is sent to the customer! It's not perfect, but it works for now. I suppose the bug has something to do with sending the mail.
grtx,remi > Brendan Humphreys wrote: > >> We just upgraded from OTRS 2.0.4 to OTRS 2.1.3 and now Ticket >> Merge >> is causing problems. >> >> When two tickets are merged, the following happens: >> >> 1. OTRS returns a generic "Error" web page, but with no error >> detail at all >> >> 2. the tickets ARE actually merged, BUT all participants receive a >> merge notification email, even though the "notify user" option is >> left unchecked. >> >> We typically don't want to pester customers with merge >> notifications, so this has left us unable to use Merge. >> >> I've looked through the logs and can't see any error messages. >> >> I'd very much appreciate some help in tracking down the cause of >> this problem, as our team uses ticket merge a lot. > > I upgraded from 2.1.2 and I'm having the same problem. I get the > error, the tickets are merged though and the customer receives a > notification although the notification checkbox is not checked. > Since > multiple replies have confirmed this problem, have you reported a > bug > report (bugs.otrs.org)? > > Nils Breunese. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
