I use FC5 as well, but do not use the FC OTRS Please read also the OTRS upgrading document !!
I would: - backup the OTRS directory (/opt/otrs) and the OTRS (mysql) database - remove/uninstall otrs-2.0.4-3.fc5 - rename the OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS204 ?) - install OTRS 2.1.5 RPM (do a complete fresh install) - stop OTRS, Apache and MySQL (service otrs/httpd/mysqld stop) - rename the new OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS215 ?) - make a new OTRS mysql directory (/var/lib/mysql/otrs) - copy all the files (mysql tables/indexes/..) from ../mysql/OTRS204 directory in mysql/otrs directory - copy your config.pm settings from the old 204 to the new config.pm (be carefull and lookup your settings in the manual because some syntax is changed) - start mysql (service mysqld start) - update the database changes (see OTRS upgrading document) !!! - start apache (service httpd start), otrs (service otrs start) Now you have a new 2.1.5 OTRS with all your old data If you use the FAQs, you will have to install this module in 2.1.5 (Admin area / packages) I tried/used this method for upgrading from 2.0.3, and it worked for me.... Regards, Peter -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5 I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated? Beugen, Peter van wrote: > Yes, I just ran the RPM > > (First stopped Apache and OTRS, ran the RPM, started apache, started > OTRS...) > > For you safety you can (should?) of course backup the OTRS directory.... > > Regards, > > Peter > > *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens > *Maurice James Ny > *Verzonden:* zondag 4 februari 2007 0:09 > *Aan:* 'User questions and discussions about OTRS.org' > *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5 > > How exactly did you do it? Just run the RPM as usual? > > ------------------------------------------------------------------------ > > *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On > Behalf Of *Beugen, Peter van > *Sent:* Saturday, February 03, 2007 11:08 AM > *To:* User questions and discussions about OTRS.org > *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5 > > Changes in config.pm or made by the admin area (in ZZZauto.pm I think) > will not be lost ! > > I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was > unchanged > > Regards, > > Peter > > *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens > *Maurice James Ny > *Verzonden:* zaterdag 3 februari 2007 15:59 > *Aan:* 'User questions and discussions about OTRS.org' > *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5 > > Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? > What files got changed and what the changes are? I don't want to > download the entire rpm or risk loosing any config modifications that > I already made. > >----------------------------------------------------------------------- - > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
