Actually, Tabitha is right. You can't use <OTRS_CUSTOMER_USERFIRSTNAME>
or <OTRS_CUSTOMER_USERLASTNAME>. Neither work for me on OTRS 2.1.6. I
just get "Hello -," without any name displayed with either option at
all. The only one that works is <OTRS_CUSTOMER_REALNAME>.
Any other thoughts?
-Jeff
EDV Tekomedia wrote:
Hello Tabitha,
try <OTRS_CUSTOMER_UserLastname> instead. At least, it is
<OTRS_CUSTOMER_UserFirstname> when you want to use just the firstname as
salutation, so I gues it should be <OTRS_CUSTOMER_UserLastname> when
you want to use the last name.
Greetings
EDV Tekomedia
Markus Nagel
Tekomedia GmbH
Castroper Str.12
D-44791 Bochum
T: +49 (0)234 8939-0
F: +49 (0)234 8939-28
-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
In my salutations, I would like to say the German equivalent of “Dear
Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
<OTRS_CUSTOMER_LASTNAME>. Is this wrong?
Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr <OTRS_CUSTOMER_LASTNAME>”
- Reply to message (for example a message from: ’Tabitha Stang’
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr
geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
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