Hi Markus,
Yeah, we're both talking about salutation. I've tried it the same as
you show below, but it doesn't work.
Have you actually created Customer Users? Maybe that's the difference.
Jeff Shepherd
Technical Specialist
[EMAIL PROTECTED]
TEL: 480-505-0488 x223
FAX: 480-505-0492
"Success usually comes to those who are too busy to be looking for it"
- Henry David Thoreau (1817-1862)
EDV Tekomedia wrote:
Hello Jeff,
well, sory, but for me it works.
We are talking about salutation, aren't we?
I don't know if the variables need to be case sensitive, but it works
for me with <OTRS_CUSTOMER_UserFirstname> , <OTRS_CUSTOMER_UserLastname>
and <OTRS_CUSTOMER_REALNAME>.
Working on otrs 2.1.6 constantly upgraded since version 1.0.3 or sth.
Greetings
EDV Tekomedia
Markus Nagel
Tekomedia GmbH
Castroper Str.12
D-44791 Bochum
T: +49 (0)234 8939-0
F: +49 (0)234 8939-28
-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober
Jeff Shepherd schrieb:
Actually, Tabitha is right. You can't use <OTRS_CUSTOMER_USERFIRSTNAME>
or <OTRS_CUSTOMER_USERLASTNAME>. Neither work for me on OTRS 2.1.6. I
just get "Hello -," without any name displayed with either option at
all. The only one that works is <OTRS_CUSTOMER_REALNAME>.
Any other thoughts?
-Jeff
EDV Tekomedia wrote:
Hello Tabitha,
try <OTRS_CUSTOMER_UserLastname> instead. At least, it is
<OTRS_CUSTOMER_UserFirstname> when you want to use just the firstname as
salutation, so I gues it should be <OTRS_CUSTOMER_UserLastname> when
you want to use the last name.
Greetings
EDV Tekomedia
Markus Nagel
Tekomedia GmbH
Castroper Str.12
D-44791 Bochum
T: +49 (0)234 8939-0
F: +49 (0)234 8939-28
-------------------------------------------------------
Tekomedia GmbH
Castroper Str. 12, 44791 Bochum
Reg.-gericht Bochum HRB 6537
St.- Nr.: 306 5867 0873
Geschäftsführung: Hans-Günter Oberlindober
Tabitha Stang schrieb:
Hi,
In my salutations, I would like to say the German equivalent of “Dear
Mr. [lastname]” and have the lastname automatically inserted.
It doesn’t seem to be reading the last name when I use the option
<OTRS_CUSTOMER_LASTNAME>. Is this wrong?
Procedure that I’m using:
- Setup signature with body “Sehr geehrter Herr
<OTRS_CUSTOMER_LASTNAME>”
- Reply to message (for example a message from: ’Tabitha Stang’
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>)
As a result, I get “Sehr geehrter Herr -,” when it should say “Sehr
geehrter Herr Stang”.
How do I fix this?
Thanks so much!
Tabitha
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