Thank you for your answer,
it seems it was wrong information regarding ticket Age from our
administrator.
For now question looks like this: is it possible to calculate ticket age or
have another parameter where Problem Solve Time only on working hours would
be calculated.
Problem Solve Time means period from state Ticket Creation until Ticket
Close.
Thank you in advance.
On 19/04/07, Christian Schoepplein <[EMAIL PROTECTED]> wrote:
Hi,
On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote:
>in configuration they say: that if you will describe working hours ticket
age
>will be calculated only on working hours. We described working hours, but
>ticket age is increasing after working hours also.
where'hve you read that the age is not growing outsite the working
hours? We've to fix this description, because it is wrong. A ticket is
getting older, no matter if your system is in the working hours or not.
>Matas Labasauskas
-- Christian
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
Steuernummer: 003/240/97521
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.6 (GNU/Linux)
iD8DBQFGJ0EPTFWOq90iSiERApnuAJ9ozqOrIdhaZVdAKbevj7hELjzSeQCeNZPW
GDBVGSVx53YXLtgNsJ/aOWI=
=NmJ3
-----END PGP SIGNATURE-----
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
--
Matas Labasauskas
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
