Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it.
Regards, Elias P. On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote: > Does anyone has an idea on how to automatic reply and close the ticket when > moved to a specific queue? > Thanks, > > Daniel > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
