That is great but I cannot find a way to send the reply using the GenericAgent job. Daniel
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Elias Probst Sent: Wednesday, May 23, 2007 6:15 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] automatic reply and closure on ticket move Create a GenericAgent job which looks for open tickets in the target queue. I think this is the easiest way implementing it. Regards, Elias P. On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote: > Does anyone has an idea on how to automatic reply and close the ticket > when moved to a specific queue? > Thanks, > > Daniel > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0" _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
