Hi Daniel,
BALAN, Daniel schrieb:
That is great but I cannot find a way to send the reply using the
GenericAgent job.
Daniel
On generic-agent-job-configuration, one of the last parameters
(bottom-right-corner) is to configure whether a notification of changes
made should be sent to agent&customer.
I think the content of this mail is not the one you're looking for, but
you can send a mail ;-)
I think the solution you're looking for is to write a
generic-agent-module. See Kernel/System/GenericAgent/. for examples and
of course http://dev.otrs.org.
Bye, Alex
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Elias Probst
Sent: Wednesday, May 23, 2007 6:15 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] automatic reply and closure on ticket move
Create a GenericAgent job which looks for open tickets in the target queue.
I think this is the easiest way implementing it.
Regards, Elias P.
On Wednesday 23 May 2007 16:37:20 BALAN, Daniel wrote:
Does anyone has an idea on how to automatic reply and close the ticket
when moved to a specific queue?
Thanks,
Daniel
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