Hi Rui,
notifications only works for the selected queues, so you sholud also select
1 or more queue from the MyQueues box
Gabriele
----- Original Message -----
From: "Rui Lopes" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, June 29, 2007 5:08 PM
Subject: [otrs] Howto receive email notifications?
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Hi,
I'm installing OTRS for the first time (using 2.2.0rc1), and so far its
been a nice experience!
I have a question, though... How can I receive notifications (an email)
when a ticket (either by email, or custumer.pl) is created or when a
customer sends a follow up?
I though this was a matter of setting the following user preferences to
"Yes":
New ticket notification
Follow up notification
But it didn't do the trick, what I'm missing?
I see no errors on the log, so I'm a bit loss here.
BTW, is there an IRC channel about OTRS?
TIA!
Best regards,
Rui Lopes
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