Well,
I don't remember very well, cause it was an issue I had some time ago.
I think I had the same problem: agents receiving notifications when a ticket
is opened via mail but not when is opened via web interface.
At the moment, I think I haven't got this issue anymore, but I don't
remember how I fixed.
I tried to open a ticket by customer web interface in our test environment,
and it works just fine. I couldn't try in production environment, but I'll
keep monitoring to see whether it works fine or not.
Gabriele
----- Original Message -----
From: "Rui Lopes" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Saturday, June 30, 2007 11:45 AM
Subject: Re: [otrs] Howto receive email notifications?
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Nils Breunese (Lemonbit) wrote:
Rui Lopes wrote:
Gabriele D'Andrea wrote:
Well, have you tried removing the ' ?
The '' does not matter, what matters is that inside the
group_customer_user.user_id column you only have strings (eg:
[EMAIL PROTECTED]) and not numbers (eg: 2), which leads me thinking
that the whole SQL statement should not be used in that context, which
means there is something wrong at that point in the code. But I can't
figure it out without digging further in the code. So, I'm hopping some
OTRS developer can figure this out soonish.
If you want to report a bug to be fixed, don't go hoping, but file it!
http://bugs.otrs.org/
I have to hope, cause I don't known how to fix it myself :-(
I found a bug report similar to mine yesterday. Its at:
http://bugs.otrs.org/show_bug.cgi?id=977
I hope it'll be fixed soonish :-)
Thanks,
Rui Lopes
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