Hmm, think I noticed the same issue, but I didn't find an aswer for this (at
least I don't remember any)...
maybe someone has an answer for this?
----- Original Message -----
From: "Rui Lopes" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Friday, June 29, 2007 5:40 PM
Subject: Re: [otrs] Howto receive email notifications?
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Hi Gabriele,
Gabriele D'Andrea wrote:
notifications only works for the selected queues, so you sholud also
select 1 or more queue from the MyQueues box
Ah... thank you! I didn't notice I could select the queues, I thought I
would receive notifications for all the queues I see on "My Queues".
I've created a new ticket from a customer account (using the web browser
at customer.pl).
Though, its not yet working :-(
I just get this on the log (like before):
OTRS-CGI-10[22518]: [Notice][Kernel::System::Ticket::TicketCreate] New
Ticket [2007062910000127/again...] created
(TicketID=13,Queue=Support,Priority=3 normal,State=new)
And no email was ever sent/created.
Any tip to troubleshoot this?
Thanks,
Rui Lopes
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