The generic agent can do this -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Shepherd Sent: Thursday, July 12, 2007 10:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Auto Close old tickets
I've actually been curious about this feature/ability in the past. Is this possible with OTRS? I've been doing it manually for the past six months. -Jeff On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote: > Hi, we have lot of much tickets in state open, i want close all > tickets without response of my clients in last week. > With Generic Agent i dont do this, this is correct? > How i do this? > > > > -- > Saludos, > Gustavo Azambuja > Linux User: 275813 > http://gazambuja.ideas3.com > > ----------------------------- > Este mensaje no contiene virus, porque ha sido creado con Linux, > utilizando Software Libre y auditable. > This message doesn't contain viruses, because it has been created > with Linux, using auditable Free Software. > http://es.wikipedia.org/wiki/Linux_No_Virus_Mail > ----------------------------- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
