Jeff, i not find a way :-( i do some graphs and stats with php, and now, i wish do this "feature" (close old tickets) out of the box.
In this days, i public my php's for create stats of response and other things. Take a look of my blog (in spanish and portuguese: http://gazambuja.ideas3.com) Thanks. On 8/23/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: > > Well, being that there has been no response I guess that the > GenericAgent can't do this. > > Have you been able to find a way Gustavo? > > -Jeff > > Gustavo Azambuja wrote: > > how??? > > in the generic agent it is not possible to be defined whichever days > > will have to happen without answer before closing ticket > > > > > > On 7/13/07, *Maurice James Ny* <[EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]>> wrote: > > > > The generic agent can do this > > > > -----Original Message----- > > From: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>] On > > Behalf Of Jeff > > Shepherd > > Sent: Thursday, July 12, 2007 10:03 PM > > To: User questions and discussions about OTRS.org > > Subject: Re: [otrs] Auto Close old tickets > > > > I've actually been curious about this feature/ability in the past. > > Is this possible with OTRS? I've been doing it manually for the > past > > six months. > > > > -Jeff > > > > > > On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote: > > > > > Hi, we have lot of much tickets in state open, i want close all > > > tickets without response of my clients in last week. > > > With Generic Agent i dont do this, this is correct? > > > How i do this? > > > > > > > > > > > > -- > > > Saludos, > > > Gustavo Azambuja > > > Linux User: 275813 > > > http://gazambuja.ideas3.com > > > > > > ----------------------------- > > > Este mensaje no contiene virus, porque ha sido creado con Linux, > > > utilizando Software Libre y auditable. > > > This message doesn't contain viruses, because it has been created > > > with Linux, using auditable Free Software. > > > http://es.wikipedia.org/wiki/Linux_No_Virus_Mail > > > ----------------------------- > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > <http://otrs.org/> > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > > > Support or consulting for your OTRS system? > > > => http://www.otrs.com/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > > > > > -- > > Saludos, > > Gustavo Azambuja > > Linux User: 275813 > > http://gazambuja.ideas3.com > > > > ----------------------------- > > Este mensaje no contiene virus, porque ha sido creado con Linux, > > utilizando Software Libre y auditable. > > This message doesn't contain viruses, because it has been created with > > Linux, using auditable Free Software. > > http://es.wikipedia.org/wiki/Linux_No_Virus_Mail > > ----------------------------- > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > -- Saludos, Gustavo Azambuja Linux User: 275813 http://gazambuja.ideas3.com ----------------------------- Este mensaje no contiene virus, porque ha sido creado con Linux, utilizando Software Libre y auditable. This message doesn't contain viruses, because it has been created with Linux, using auditable Free Software. http://es.wikipedia.org/wiki/Linux_No_Virus_Mail -----------------------------
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