Well, being that there has been no response I guess that the
GenericAgent can't do this.
Have you been able to find a way Gustavo?
-Jeff
Gustavo Azambuja wrote:
how???
in the generic agent it is not possible to be defined whichever days
will have to happen without answer before closing ticket
On 7/13/07, *Maurice James Ny* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
The generic agent can do this
-----Original Message-----
From: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
[mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>] On
Behalf Of Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
> Hi, we have lot of much tickets in state open, i want close all
> tickets without response of my clients in last week.
> With Generic Agent i dont do this, this is correct?
> How i do this?
>
>
>
> --
> Saludos,
> Gustavo Azambuja
> Linux User: 275813
> http://gazambuja.ideas3.com
>
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--
Saludos,
Gustavo Azambuja
Linux User: 275813
http://gazambuja.ideas3.com
-----------------------------
Este mensaje no contiene virus, porque ha sido creado con Linux,
utilizando Software Libre y auditable.
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Linux, using auditable Free Software.
http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
-----------------------------
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