Nope, only through the email response.

 
Jonathan Larsen
Mountain West Heart Center 
IT Dept
[EMAIL PROTECTED]
801.270.4108


-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Clayton
Sent: Monday, July 23, 2007 3:52 PM
To: [email protected]
Subject: [otrs] Customer notifications

Is there a way to have notes that are added to a ticket by an agent sent 
to the customer?
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