Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an agent
sent to the customer?
Why not just send a reply?
That works, and does what we wanted, Thanks for the answer.
but just out of curiosity, why couldn't the email-external article
type be maid available through the note adding interface?
Probably because an email is not a note.
Well, a reply is not an email either until OTRS sends it as one. I think
the answer is there's no reason it couldn't be, it just isn't.
John Blumel
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