Mike Clayton wrote:
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an
agent sent to the customer?
Why not just send a reply?
That works, and does what we wanted, Thanks for the answer.
but just out of curiosity, why couldn't the email-external article
type be maid available through the note adding interface?
Probably because an email is not a note.
Nils Breunese.
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