hi all
i am running otrs on windows small business server 2003 . i was looking at the postmaster filter option in the admin area. can somebody tell me wat X-OTRS-TICKETKEY 1 and other options denote.
i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if the state is changed. will this work ??
thank you
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