I mean Regular Expressions!
take a look here http://www.regular-expressions.info
Gabriele
----- Original Message -----
From: pri pri
To: [email protected]
Sent: Wednesday, July 25, 2007 5:23 PM
Subject: Re: [otrs] using postmaster filters
hi
i am sorry but can you tell me which expression you mean. because i tried *
and it doesnt work.
thank you
----------------------------------------------------------------------------
From: "Gabriele D'Andrea" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <[email protected]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Subject: Re: [otrs] using postmaster filters
Date: Wed, 25 Jul 2007 17:05:53 +0200
You must use regular expressions.
----- Original Message -----
From: pri pri
To: [email protected]
Sent: Wednesday, July 25, 2007 4:36 PM
Subject: Re: [otrs] using postmaster filters
hi
thank you very much.
another query is that i am trying to filter e-mails based on subjects
for eg: if my subject is companyname:order[order no]:order received
how can filter all the e-mails that come for order received?? i tried [*]
order received. but these mails dint get filtered. is there a specific wild
card character or specific format for searching. please let me know if you know.
thank you
------------------------------------------------------------------------
From: "Gabriele D'Andrea" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
<[email protected]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Subject: Re: [otrs] using postmaster filters
Date: Wed, 25 Jul 2007 14:31:43 +0200
----- Original Message -----
From: pri pri
To: [email protected]
Sent: Wednesday, July 25, 2007 11:20 AM
Subject: [otrs] using postmaster filters
i tried to set filters for moving tickets automatically inside the
system. that is i set priority and set it to a particluar queue if the state is
changed. will this work ??
No, it won't work, the postmaster filter is used to filter incoming
messages fetched from mail, to do what you want to, you need to use the Generic
Agent
Gabriele
>_______________________________________________
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>Support or consulting for your OTRS system?
>=> http://www.otrs.com/
--------------------------------------------------------------------------
Best Shaadi proposals by email. Register now.
--------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
>_______________________________________________
>OTRS mailing list: otrs - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/otrs
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>Support or consulting for your OTRS system?
>=> http://www.otrs.com/
------------------------------------------------------------------------------
Post ads for free - to sell, rent or even buy. www.yello.in
------------------------------------------------------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
