Hi Munawar,
First have a look at your logfiles depending on your LogModule choice
(Syslog / LogFile).
If you chosed to configure OTRS with Syslog logging then you can find
some informations to investigate the problem on your syslog
( /var/log/syslog or /var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can
find this according to the value of $Self->{'LogModule::LogFile'}, that
could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ...
By the way, keep in mind that agents can choose whether they are
notified for some actions (move, new tickets ...) in their own
preferences so it needs to be activated if you want to receive
notifications.
Also, have a look at the SysConfig / Framework / Core::Sendmail
configuration and check these settings, according to your configuration
check if you have sendmil binary or check on your MTA logs.
Best regards.
Laurent
Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit :
> My OTRS doesn’t send email notifications to agents. Is there any way I can
> check in the linux to trouble shoot the problem. Some log or some thng like
> this
>
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007
> 11:16 PM
>
>
>
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