Thanks for the help.
>>By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications. I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesnt. >> Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs. I can manually sent a mail , like sending an empty answer from an agent on yahoo / hotmail so my MTA setting are perfect. Isnt is a bug ???? _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Laurent Minost Sent: Tuesday, July 31, 2007 6:12 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS LOG ?? Hi Munawar, First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile). If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...). If you chosed to configure OTRS with specific File logging then you can find this according to the value of $Self->{'LogModule::LogFile'}, that could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ... Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have sendmil binary or check on your MTA logs. Best regards. Laurent Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit : My OTRS doesnt send email notifications to agents. Is there any way I can check in the linux to trouble shoot the problem. Some log or some thng like this No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM _______________________________________________ OTRS mailing list: otrs - Webpage: HYPERLINK "http://otrs.org/"http://otrs.org/ Archive: HYPERLINK "http://lists.otrs.org/pipermail/otrs"http://lists.otrs.org/pipermail/otrs To unsubscribe: HYPERLINK "http://lists.otrs.org/cgi-bin/listinfo/otrs"http://lists.otrs.org/cgi-bin/l istinfo/otrs Support or consulting for your OTRS system? => HYPERLINK "http://www.otrs.com/"http://www.otrs.com/ No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 11:16 PM
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