I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t. -> Is there any entries in logfiles when these notifications are sent ? You should see entries like these one in the log : [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to '[EMAIL PROTECTED]'. [Tue Jul 31 13:48:03 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to '[EMAIL PROTECTED]'.
Maybe you will find some errors before or after these lines that will help you investigating on the cause of this problem ? BR, Laurent Le mardi 31 juillet 2007 à 18:23 +0500, Munawar Zeeshn a écrit : > Thanks for the help. > > > > >>By the way, keep in mind that agents can choose whether they are > notified for some actions (move, new tickets ...) in their own > preferences so it needs to be >>activated if you want to receive > notifications. > > > > I have enabled email notifications for new tickets for agents in there > preferences. Some agents are getting email notification while other > doesn’t. > > > > >> Also, have a look at the SysConfig / Framework / Core::Sendmail > configuration and check these settings, according to your > configuration check if you have >>sendmil binary or check on your MTA > logs. > > > > I can manually sent a mail , like sending an empty answer from an > agent on yahoo / hotmail so my MTA setting are perfect. > > > > Isn’t is a bug ???? > > > > > > > > ______________________________________________________________________ > > From:[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Laurent Minost > Sent: Tuesday, July 31, 2007 6:12 PM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] OTRS LOG ?? > > > > > > Hi Munawar, > > First have a look at your logfiles depending on your LogModule choice > (Syslog / LogFile). > > If you chosed to configure OTRS with Syslog logging then you can find > some informations to investigate the problem on your syslog > ( /var/log/syslog or /var/log/messages ...). > If you chosed to configure OTRS with specific File logging then you > can find this according to the value of $Self->{'LogModule::LogFile'}, > that could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ... > > > > Also, have a look at the SysConfig / Framework / Core::Sendmail > configuration and check these settings, according to your > configuration check if you have sendmil binary or check on your MTA > logs. > > Best regards. > > Laurent > > Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit : > > > > My OTRS doesn’t send email notifications to agents. Is there any way I can > check in the linux to trouble shoot the problem. Some log or some thng like > this > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007 > 11:16 PM > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: > 7/26/2007 11:16 PM > > > > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: > 7/26/2007 11:16 PM > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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