hello, I have a customer creating tickets which go to the correct queue. I have an agent who has the queue in his group set-up however the new ticket is owned by 'administrator' and not the queue agent. Please can some help with this? regards Alan
-- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
