This is the normal behaviour. When a new ticket arrives in a queue, it is in the "new" state, no agent is working on it yet and the owner is 'administrator'.
An agent can be the owner either be locking the ticket, by adding a response to it or if another agent change the owner of the ticket. You can add a GenericAgent if you want the ticket to be automaticaly owned by your agent: http://lists.otrs.org/pipermail/otrs/2004-October/006376.html 2007/8/20, Alan McKeown <[EMAIL PROTECTED]>: > > hello, > I have a customer creating tickets which go to the correct queue. > I have an agent who has the queue in his group set-up however the new ticket > is owned by 'administrator' and not the queue agent. Please can some help > with this? > > regards > > Alan > -- > This message has been scanned for viruses and > dangerous content by JoraPh Consulting, (Server #1) > and is believed to be clean. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
