Hi Nils, I understand that but if things don't get deleted then the admin interface for users, customers etc becomes very messy. Deleting would be a good option. Is this possible?
Regards Alan Alan Mckeown JoraPh Consulting Ltd Suite 1.05 Grosvenor House Central Park Telford TF2 9TW Mobile: +44 (0)7841 996 331 Skype: joraph_alanm Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: 22 August 2007 09:51 To: User questions and discussions about OTRS.org Subject: Re: [otrs] deleteting data from OTRS Alan McKeown wrote: > Is it possible from within the web interface to remove agents, > users, groups, queues. > > I have a couple of customers who are not supported anymore and I > want to carry out a tidy up operation. The OTRS philosophy is to not ever delete anything. You can set customers to be no longer valid though. Just login as a user that can access the Admin section and there you can change your agents, users, etc. See chapter 5 of the Admin Manual: <http://doc.otrs.org/2.2/en/ html/c737.html>. Nils Breunese. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
