Hello,
I want to force new tickets (phone and e-mail) to have "open" state
when created... I have tried with the following at Config.pm:
$Self->{'Ticket::PhoneDefaultNextStateType'}=['open'];
$Self->{'Ticket::EmailDefaultNextStateType'}=['open'];
Then I restart httpd, but when an agent creates a new phone ticket or
an e-mail one, the list allows him to assign many other states: open,
closed, pending, and so on...
What am I doing wrong?
Thanks and best regards
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