Hi,
DId you try to limit available states on :
Ticket::Frontend::AgentTicketEmail###StateType:
Next possible states after an email ticket.
Ticket::Frontend::AgentTicketPhone###StateType:
Next possible states after a new phone ticket.
Best regards,
Laurent Minost
Le jeudi 30 août 2007 à 11:22 +0200, Dummy cerberus a écrit :
> Hello,
>
> I want to force new tickets (phone and e-mail) to have "open" state
> when created... I have tried with the following at Config.pm:
>
> $Self->{'Ticket::PhoneDefaultNextStateType'}=['open'];
> $Self->{'Ticket::EmailDefaultNextStateType'}=['open'];
>
> Then I restart httpd, but when an agent creates a new phone ticket or
> an e-mail one, the list allows him to assign many other states: open,
> closed, pending, and so on...
>
> What am I doing wrong?
>
> Thanks and best regards
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