Sorry... I could fix I... it was my fault... this is how I typed it:
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'}=['open'];
$Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'}='Abierto';
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'}=['open'];
$Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'}='Abierto';
Another question... I don't see clearly in the doc how can I set up
the workflow between different states for tickets... could you help?
Best regards
On 8/30/07, Dummy cerberus <[EMAIL PROTECTED]> wrote:
> I have tried with:
>
> $Self->{'Ticket::Frontend::AgentTicketPhoneNewStateType'}=['open'];
>
> But it doesn't work...
>
> On 8/30/07, Laurent Minost <[EMAIL PROTECTED]> wrote:
> >
> > Hi,
> >
> > DId you try to limit available states on :
> >
> > Ticket::Frontend::AgentTicketEmail###StateType:
> > Next possible states after an email ticket.
> >
> > Ticket::Frontend::AgentTicketPhone###StateType:
> > Next possible states after a new phone ticket.
> >
> > Best regards,
> >
> > Laurent Minost
> >
> >
> > Le jeudi 30 août 2007 à 11:22 +0200, Dummy cerberus a écrit :
> >
> >
> > Hello,
> >
> > I want to force new tickets (phone and e-mail) to have "open" state
> > when created... I have tried with the following at Config.pm:
> >
> > $Self->{'Ticket::PhoneDefaultNextStateType'}=['open'];
> > $Self->{'Ticket::EmailDefaultNextStateType'}=['open'];
> >
> > Then I restart httpd, but when an agent creates a new phone ticket or
> > an e-mail one, the list allows him to assign many other states: open,
> > closed, pending, and so on...
> >
> > What am I doing wrong?
> >
> > Thanks and best regards
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support or consulting for your OTRS system?
> > => http://www.otrs.com/
> >
>
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
