Hi Gabriele, Thanks for your answer.
This parameter CustomerPanelOwnSelection allows to set Queues for which Customers will have access through drop-down menu but it doesn't permit me : - to set the default queue - to avoid having this default queue set to '-' which is hard coded and added when drop-down menu is displayed That's why I did some modifications on the code :( Best regards, Laurent MINOST Le jeudi 13 septembre 2007 à 10:48 +0200, Gabriele D'Andrea a écrit : > > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we > > mostly use Telephone Tickets ) have the same Type ( "Problem" ) and > > go the same Queue. But in OTRS the preselcetion for those Fileds is > > "-" and you have to Click on "Problem" and the right Queue. > Look if there are some options to insert default values in SysConfig > -> Ticket -> Frontend::Agent::Ticket::ViewPhoneNew > > > I was having the same problem with Customer frontend, when creating > a > > new ticket, default queue needs to be selected and we use only > one... > > In SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewNew edit the > following option inserting the queue you want your customers to use > > CustomerPanelOwnSelection: > Here you can insert the Queues, which the customer can select in the > Customer-Interface. > Etichetta > > Content > > > > > > > > Hope this helps > Gabriele > ----- Original Message ----- > From: Laurent Minost > To: User questions and discussions about OTRS.org > Sent: Wednesday, September 12, 2007 2:19 PM > Subject: Re: [otrs] Standard Types and Queues > > > > Hi, > > I was having the same problem with Customer frontend, when > creating a new ticket, default queue needs to be selected and > we use only one... > Didn't find a solution so I modified source code for it to > avoid adding "-" entry. Maybe it's the same for you. > If you find a solution or modify the code, I will be > interested by your final resolution :) > > Thanks. > > BR, > > Laurent MINOST > > > Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas > a écrit : > > > Hallo! > > i want to Speed up the Ticket Typing Procedure.. Most > > Tickets ( we mostly use Telephone Tickets ) have the same > > Type ( "Problem" ) and go the same Queue. But in OTRS the > > preselcetion for those Fileds is "-" and you have to Click > > on "Problem" and the right Queue. > > Is there a way set Standard Values for those Fileds? > > I cant find Anything in Sysconfig... > > Thank You! > > Freundliche Grüße > > > > i. A. Thomas Büchling > > Praktikant / IT-Services > > > > Tel +49 (0)561/ 4991 -125 > > Fax +49 (0)561/ 4991 -93125 > > [EMAIL PROTECTED] > > http://www.rudolph-log.de > > http://www.logeon.net > > -------------------------------------- > > Rudolph Logistik Gruppe > > -------------------------------------- > > Rudolph Holding GmbH > > Harzweg 10 > > D 34225 Baunatal > > > > Amtsgericht Kassel HRB 6548 > > Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten > > Rudolph, Peter Malkomeß > > ------------------------------------- > > Abonnieren Sie unseren Newsletter RudolphREPORT unter > > http://www.rudolph-log.de/aktuelles/aktuelles.cfm > > > > > > > > ______________________________________________________________ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
